Effective date: April 1, 2026
These Terms of Service ("Terms") govern your access to and use of the website and related services operated by Novobill Ltd ("Company", "we", "us", or "our") (the "Service").
These Terms apply to all individuals who access or use the Service, including:
Novobill Ltd is registered as a Money Services Business ("MSB") with the Financial Transactions and Reports Analysis Centre of Canada ("FINTRAC") under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). Our FINTRAC registration number is C10001558.
As a registered MSB, the Company is subject to regulatory obligations including, but not limited to, record-keeping requirements, client identification and verification (Know Your Client), and the reporting of certain financial transactions to FINTRAC as required by applicable law. The Company maintains a compliance program in accordance with its obligations under the PCMLTFA and related regulations. Access to or use of the Service constitutes acknowledgment that the Company operates within this regulatory framework.
For the avoidance of doubt, the Company provides services to merchants only. The Company does not sell or provide goods or services to end users and does not enter into contractual relationships with end users in connection with transactions processed through the Service.
Any references in these Terms to end users are provided solely for informational, clarification, and liability allocation purposes and do not create any contractual relationship between the Company and any end user.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you should not use the Service.
The Service is provided for general informational purposes only. It is intended to describe the Company's business and services in general terms and does not constitute an offer, commitment, or professional advice.
While the Company endeavours to keep the information on the Service accurate and up to date, no representations or warranties, express or implied, are made regarding the completeness, accuracy, reliability, suitability, or availability of the Service or any information contained on it. Any reliance on the Service is at your own risk.
Nothing contained on the Service constitutes:
The information provided on the Service is general in nature and may not apply to your specific circumstances. You should obtain independent professional advice before making decisions based on information available on the Service.
Any financial or payment-related services referenced on the Service are provided separately and are governed exclusively by applicable agreements entered into between the Company and merchants or other counterparties. In the event of any inconsistency, those agreements prevail.
Access to or use of the Service does not create any client, merchant, advisory, fiduciary, or contractual relationship between you and the Company.
The Service may be accessible from jurisdictions outside Canada. The Company's services may be subject to regulatory requirements and may not be available in all jurisdictions. Nothing on the Service constitutes an offer to provide services where prohibited by applicable law. You are responsible for ensuring that your access to and use of the Service complies with applicable laws.
The Company provides payment processing and related services to merchants and acts solely as an intermediary in connection with payment transactions. The Company is not a seller, merchant, or provider of any goods or services offered by merchants and is not a party to any transaction between a merchant and an end user.
The Company does not control, endorse, or guarantee:
The Company does not verify or vet merchants beyond checks required for regulatory, compliance, underwriting, or risk management purposes. The Company does not guarantee that any merchant is legitimate, authorized, solvent, or capable of fulfilling its obligations.
The Company may receive, hold, transfer, and settle funds in connection with the provision of payment processing services. Funds held pending settlement or transfer are maintained in designated accounts separate from the Company's operating funds and in accordance with applicable regulatory requirements. Such accounts may be maintained with regulated financial institutions in Canada or other jurisdictions depending on operational and settlement requirements.
The Company may place holds, reserves, rolling reserves, delayed settlements, or other risk-based restrictions on funds where required for compliance, fraud prevention, chargeback exposure, payment network rules, or risk management purposes. Settlement timelines may be affected by third-party payment networks, banking partners, compliance reviews, or risk-based decisions. The Company does not guarantee settlement within any specific timeframe.
The Company does not guarantee that any transaction will be authorized, processed, completed, settled, or honored by any payment network, financial institution, issuer, acquiring bank, or third-party service provider. Transactions may be declined, delayed, reversed, or subject to compliance, fraud, technical, or risk-based review. The Company shall not be liable for any losses arising from failed, delayed, declined, or reversed transactions.
Funds held by the Company do not earn interest for the benefit of merchants or end users unless expressly agreed in writing. The Company is not a bank, credit union, or deposit-taking institution. Funds held by the Company do not constitute deposits and are not insured by the Canada Deposit Insurance Corporation (CDIC) or any equivalent deposit insurance scheme.
In the event of insolvency or cessation of operations, funds held in designated accounts will be treated in accordance with applicable insolvency laws and regulatory requirements. The Company does not guarantee the return of funds beyond what is required by applicable law.
End users acknowledge that the Company provides payment processing services to merchants only. The Company does not provide payment services directly to end users and does not assume any duties owed by merchants to end users. Any interaction between the Company and an end user, including payment pages, communications, or support, is provided solely for transaction processing purposes and does not create any contractual, fiduciary, consumer, or payment services relationship between the Company and the end user.
The Company is subject to legal and regulatory obligations, including anti-money laundering, counter-terrorist financing, sanctions compliance, fraud prevention, and related requirements. The Company reserves the right to take any actions necessary to comply with applicable laws, regulations, payment network rules, and internal risk management policies.
Such actions may include, without limitation, delaying, suspending, declining, blocking, or reversing transactions, placing holds or reserves on funds, requesting additional information or documentation, restricting access to the Service, or reporting information to regulators, financial institutions, payment networks, or authorities. The Company may take such actions at its sole discretion for compliance, risk management, fraud prevention, sanctions screening, or regulatory purposes. The Company shall not be liable for any losses arising from such actions.
As a registered money services business in Canada, the Company may be required to report certain transactions and information to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), including suspicious transactions, large cash transactions, large virtual currency transactions, or property associated with sanctioned or terrorist parties. These reporting obligations are mandatory and cannot be waived.
The Company screens transactions, merchants, and counterparties against applicable sanctions regimes and may decline or block any transaction that may violate applicable sanctions laws or internal risk controls.
The Company acts solely as a payment processor. Disputes relating to goods or services are the responsibility of the merchant and must be resolved directly between the merchant and the end user. The Company may receive and process chargebacks in accordance with applicable payment network rules and may debit merchants, apply reserves, or take other risk-based actions as permitted under applicable agreements.
The Company does not guarantee continuous, uninterrupted, secure, or error-free availability of the Service. The Service may be subject to interruptions, delays, errors, or limitations due to maintenance, technical issues, third-party service providers, payment processors, banking partners, payment networks, telecommunications systems, or factors beyond the Company's reasonable control.
The Company does not guarantee the availability or performance of payment processing functionality, settlement timing, transaction processing, or related services.
The Company shall not be liable for any losses, damages, or delays resulting from service interruptions, unavailability, processing failures, delayed transactions, settlement delays, or reliance on the Service.
The Company may rely on third-party service providers, payment processors, banking partners, financial institutions, and infrastructure providers in connection with its business operations and the provision of payment-related services. Such services may be provided by third parties and may be governed by separate agreements, terms, or policies of those third parties.
The Service may reference, describe, integrate with, or contain links to third-party platforms, payment infrastructure, service providers, or other websites that are not owned or controlled by the Company.
The Company does not control and is not responsible for the content, services, availability, accuracy, privacy policies, or practices of any third-party providers or websites. Your interactions with any third-party services are solely between you and the applicable third party, unless otherwise expressly agreed in writing.
You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with:
You should review the applicable terms and privacy policies of any third-party websites or services that you visit.
The Service may allow you to submit information to the Company, including through contact forms or other communication features. By submitting information, you represent that the information provided is accurate, complete, and that you have authority to provide it.
The Company may use submitted information to respond to inquiries, evaluate potential business relationships, and communicate regarding the Company's services. The Company may store such information in internal systems, including CRM and communication tools.
Submission of information does not create a client or business relationship, constitute an application for services, or obligate the Company to provide any services. The Company may respond or decline to respond to any inquiry at its sole discretion.
Information submitted through the Service may not be secure. You should not submit sensitive or confidential information unless specifically requested. Submission of information does not create confidentiality obligations except as required by applicable law.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service.
You may not use the Service in connection with:
Without limiting the foregoing, you agree that you will not:
The Company reserves the right, in its sole discretion, to monitor use of the Service and to restrict, suspend, or terminate your access to the Service at any time, without notice, if the Company believes that you have violated these Terms or used the Service in an inappropriate, unlawful, or abusive manner.
The Service and all content available on the Service, including but not limited to text, branding, logos, trademarks, graphics, design, layout, software, interfaces, and underlying technology, are owned by or licensed to the Company and are protected by applicable intellectual property laws and international treaties. All rights are reserved.
Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Service for informational and lawful purposes only. You must not use any part of the Service or its content for commercial purposes without obtaining prior written consent from the Company.
Except as expressly permitted by these Terms, you may not:
Nothing in these Terms grants you any ownership rights in or to the Service or any content available on the Service, other than the limited right to access and use the Service in accordance with these Terms.
If you print, copy, download, or otherwise use any part of the Service in breach of these Terms, your right to use the Service will cease immediately and you must, at the Company's option, return or destroy any copies of the materials you have made.
Any feedback, suggestions, or ideas submitted to the Company regarding the Service may be used by the Company without restriction and without any obligation to you.
The Service is provided to you on an "AS IS" and "AS AVAILABLE" basis, with all faults and defects, and without warranties of any kind, whether express, implied, statutory, or otherwise.
To the fullest extent permitted by applicable law, the Company, on its own behalf and on behalf of its affiliates, licensors, payment partners, and service providers, expressly disclaims all warranties, including but not limited to:
The Company does not warrant that the Service will:
The Company does not warrant the availability, performance, or reliability of any third-party payment processors, banking partners, financial institutions, networks, or infrastructure used in connection with the Service.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of statutory rights. In such cases, the exclusions set forth in this section shall apply to the maximum extent permitted under applicable law.
To the fullest extent permitted by applicable law, the Company and its affiliates, directors, officers, employees, licensors, payment partners, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including without limitation loss of profits, loss of business, loss of data, loss of goodwill, or business interruption, arising out of or in connection with:
The Company shall not be liable for any damages arising from events beyond its reasonable control, including failures of payment networks, banking systems, financial institutions, telecommunications systems, regulatory actions, or third-party infrastructure.
To the fullest extent permitted by applicable law, the Company's total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:
(a) the total fees actually paid by you to the Company during the three (3) months immediately preceding the event giving rise to the claim; or
(b) CAD $1,000.
The limitations set forth in this Section apply regardless of the form of action and even if the Company has been advised of the possibility of such damages. Multiple claims arising out of the same or related events shall be treated as a single claim.
Nothing in this Section shall exclude or limit liability for:
Some jurisdictions do not allow the limitation or exclusion of certain types of liability. In such jurisdictions, the limitations set forth in this Section shall apply to the maximum extent permitted by applicable law.
The Company reserves the right to modify or update these Terms at any time, in its sole discretion, including to reflect changes in applicable law, regulatory requirements, regulatory guidance, the Company's services, or business operations.
Where material changes are made, the Company will provide reasonable notice prior to such changes taking effect. Notice may be provided by posting an updated version of these Terms on the Service, displaying a prominent notice, or sending an email notification, where applicable.
Material changes include amendments that significantly affect your rights or obligations, introduce new fees, materially change the scope of services, or modify governing law or dispute-related provisions.
Non-material changes, including corrections, clarifications, or administrative updates, may be made at any time and will be effective upon posting.
Your continued access to or use of the Service after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Service.
The most current version of these Terms will be available on the Service and will indicate the date of the latest revision.
Your access to and use of the Service is also subject to the Company's Privacy Policy. The Privacy Policy describes the Company's practices regarding the collection, use, disclosure, and processing of personal information, including the use of cookies, analytics tools, and similar technologies in connection with the Service.
By accessing or using the Service, you acknowledge that you have read and understood the Privacy Policy.
These Terms and any dispute arising out of or in connection with these Terms or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of these Terms shall remain in full force and effect. Any invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by the Company.
No waiver of any breach shall be deemed a waiver of any subsequent breach or default.
The Company acts solely as an independent service provider. Nothing in these Terms shall be deemed to create any agency, partnership, joint venture, or fiduciary relationship between the Company and any user, merchant, or end user.
These Terms, together with the Privacy Policy and any other policies, notices, or documents referenced herein, constitute the entire agreement between you and the Company regarding your access to and use of the Service and supersede all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the subject matter hereof.
If you have any questions regarding these Terms or the Service, you may contact the Company at:
Novobill Ltd
807 – 130 Spadina Avenue
Toronto, Ontario, Canada, M5V 2L4
legal@novobill.net